COMMUNICATION

(Read Profile : Rogayah A Razak, PhD. Assoc. Prof.)

Module 1. COMMUNICATION AT WORK PLACE
The sub-modules in this module will train workers to communicate using English via the various modalities of speaking, writing, reading and empathizing with their colleagues at their workplace in various situations.

(a) Communicating at work : Facilitating good communication
Workers in any job setting need to improve their oral communication skills. Empathy among workers affects how well each person communicates. Participants will learn that what they say is very important in being able to work effectively with others in the workplace. This will help productivity in the workplace or classroom and help the participants move closer to resolving conflict with others.

(b) Communicating at work : Convey ideas in writing
Workers learn to write using imagery, write formal letters, memos and minutes of meetings, write an article for a newsletter, write a resume, write speeches, proof-read and revise articles for newsletter.

(c) Communicating at work : Read with understanding
Workers will increase comprehension of materials with use of imagery. Workers learn to identify types of news stories by reading newsletters and newspapers and categorize stories by type. They will also interpret work-related literature like workplace memos, notices, minutes of meetings, etc.

(d) Communicating at work : Five basic human needs
Workers will become aware of five Basic Human Needs like Belonging & Significance, competence & mastery, power & autonomy, virtue & generosity, fun & enjoyment. Reflect on how to address these needs in the workplace.
(e) Communicating at work: Listening strategies and skills
Workers understand the importance of active listening skills. Students then learn active listening skills through group discussion, lecture and small group exercises.
Over the telephone, the learner will be able to ask to speak to a supervisor at work using an appropriate telephone voice and to determine whether to stay on the line or to leave a message based on the response. They also practice short dialogues.

(f) Communicating at work : Presentation skills
Workers learn how to conduct a professional presentation by writing up their presentation and preparing in power point format. They will learn the tips for delivering effective presentations.

Module 2 : Creative English : the creative way to learn
These sub-modules in this module demonstrates how English can be enjoyed and learnt in a creative, fun way. Suitable for students, teachers, and interested individuals who would like to explore the language creatively.

(a) Digital storytelling
Students tell stories to each other orally as one of our primary and most powerful forms of communication via the various digital modalities. It will always be an important skill to have in the workplace, in our communities and in our schools.

(b) Creative Writing
We inspire in students a love of fiction and poetry with the ultimate aim of teaching students how to write their own stories and poetry.

(c) Poetry Theatre for Kids
Students practice their oral interpretation skills in performing poetry plays with popular and funny poems.